Delete your ScootGo account

This page is for buyers / customer ScootGo accounts.

What deletion means

• Your account access may be disabled.
• Saved profile and address data may be deleted or de-identified once the request is completed.
• Active orders may need to be completed or cancelled before we can finish processing the request.
• Some order or transaction records may be retained where legally required (or for legitimate purposes such as fraud prevention).

How to request deletion

Email support@scootgo.app with the subject Account Deletion Request.

Please include:

• Registered email or mobile number
• Full name (if available)
• Reason (optional)

Processing time

We will review and process eligible requests within a reasonable period. Deletion is request-based and may not be immediate.

Related pages

• Privacy policy
• Terms
• Support

Data retention

Please note that we may retain certain limited data even after deletion if necessary for legitimate reasons, such as:

• Security and fraud prevention.
• Handling existing disputes.
• Meeting legal or regulatory obligations.
• Internal operational reporting (which is aggregated and does not identify you).